FAQ

Frequently asked questions

Please note I reserve the right to refuse treatments; disrespect and rudeness towards anyone in The NOW Wellbeing centre will not be tolerated.

Glitz and Polish reserve the right to amend Terms and Conditions as and when it is considered necessary to do so.

Arrival Time

WHAT IS YOUR BOOKING POLICY?

Please make sure to book your appointments at least 48h in advance. You must be on time for your appointments or it may be subject to cancellation. If you cannot make your appointment as booked, please contact me immediately to reschedule.

WHAT IS THE DEPOSIT POLICY?

A non-refundable deposit is required upon online booking in order to secure your appointment. The deposit will be applied towards your service’s final balance. No deposit, no appointment.

WHAT IS YOUR CANCELLATION POLICY?

Our booking deposit is non-refundable. If you would like to reschedule your appointment, you must do so within a 48 hour window of your appointment time and date. Failure to do so will result in loss of your deposit altogether and you will be asked to submit a secondary deposit for your next appointment.

DO YOU OFFER A DIP POWDER SERVICE?

I don’t - and here’s why: There is no way to sterilize dip powder which makes it extremely unsanitary. Additionally, because it needs to be disposed of after every use, the cost of this service would be too high. Dip powder is just another type of acrylic. At our studio, we prefer to apply acrylics the original way.

DO YOU TAKE CREDIT CARDS?

Yes I am. Contatless/Apple Play/Google Play/Android Play

HOW LONG WILL MY NAILS LAST?

The life of your set will depend on the your lifestyle and how often you work with your hands. Any action or job that involves intensive manual labor will have an effect on your set. On average, our customers have found that the life of a nail set is 2 weeks, however, on occasions they have lasted up to 5 weeks without any visible damages other than natural nail growth. We are not responsible for any chipping, cracking, or breaking that occurs after you leave our premises.

WHAT HAPPENS IF I BREAK A NAIL?

At the Nail Ave, we provide the best service possible to make sure you are satisfied with your set by the time you leave the appointments. Unfortunately, we are not responsible for what happens when you step outside of our door. If you break a nail, we do offer repairs as a service or you may purchase a repair kit from our shop!

I CAN’T VIEW MY SHOPPING CART, HOW DO I CHECKOUT?

The shopping cart is found on the top right side of your page. However, we have noticed that on some mobile versions of our site, the cart will not appear unless one turns their phone sideways. Please contact us if you experience any difficulties checking out.

I MISSED MY APPOINTMENT, NOW WHAT?

Please contact us immediately if you have missed your appointment. Missed appointments are dealt with on a case-by-case basis. Remember, your deposit is non-refundable. We secure your spot and make sure the time is allotted for your service. While you may not be at your appointment, your Nail Tech will.

WILL YOU WORK ON NAILS DONE BY A DIFFERENT TECHNICIAN?

To be completely honest, I’d prefer if you came in with your bare nails ready to go; but I don’t refuse service to anyone. If your service requires removal of acrylics from another nail technician, you will need to book a separate appointment for a removal service. In some cases, the fee may be incorporated into your regular appointment but that is up to the nail tech’s discretion.

I LOST MY LOYALTY CARD…

Do not worry! That card is for you to keep track on your end. We are also keeping track of how many stars you have acquired so relax… we gotchu girl! Your discount is safe with me.

Cancellation Policy

I have a strict 48 hour cancellation policy in order to accommodate the high demand of appointments. This policy applies across the board whether booked in person, on the phone, via email or online through our website or app. I am happy to cancel or reschedule appointments, providing I have at least 48 hours notice. No refunds will be given to bookings cancelled or rescheduled giving less than 48 hours notice. Bookings with less than 48 hours notice will not be downgraded and the full value at time of booking is payable. Clients arriving more than ten minutes late for their appointments will risk loosing their appointment and being charged in full. Please note in the event of a late arrival, I may not be able to carry out the complete treatment, you will however be charged for the full value of the treatment that was made at time of booking. Clients with repeat no-shows and/or cancellations will be charged a booking fee that can be redeemed against the price of the treatment.

Gift Vouchers

If paying with a gift voucher you must give details at time of booking. Gift vouchers must be presented upon arrival for the booked treatment. Failure to attend an appointment will result in a full or partial payment for your visit to be deducted from your gift voucher. We will however honour the remaining balance of the voucher for future use.
Gift vouchers are valid for a period of 3 months. Glitz and Polish not accept responsibility for lost, stolen or damaged gift vouchers.
Gift vouchers may not be exchanged for cash or other vouchers. Change will not be given, but the balance will remain on the voucher until its expiry date.

Nail Aftercare Service

In the event you chip your nails within three days after having gel polish done, please report this with a photo to info@glitzandpolish.co.uk, Facebook Messenger or contact number and I will offer you a free touch-up on the effected nails within seven days. Outside this period there will be a small fee, please refer to price list.

Patch Tests

Tinting services require a patch test 48-24 hours prior to your first treatment; this is for your safety.
Providing no adverse reactions take place, we will be happy to treat you safely.
Please let me know if you have overly sensitive skin or any specific allergies that may be affected by the treatments or products. I can then arrange a patch test for you to make sure you are being treated safely. You will be asked to fill out a medical questionnaire before your treatment. This is only for my use to ensure your treatment is 100% safe.

Glitz and Polish cannot be held responsible if you do not disclose any medications or condition that may affect your treatment. Please inform me of any changes in your health on subsequent visits.
If you are unsure of being able to have a particular treatment, please inform me 48 hours prior to your appointment.

Privacy

Rest assured that your privacy is important to me, and I am committed to maintaining the privacy of any personal information I collect from you. I do not share any of your personal information with any third party organisations and abide by the principles of UK General Data Protection Regulation.

Promotions

Various promotional offers are run throughout the year, date and time restrictions may apply. Offers may not be used in conjunction with each other.
Glitz and Polish reserves the right to cancel any promotions running at any given time.